# SVB Tech Labs > SVB Tech Labs is a software company headquartered in Gachibowli, Hyderabad, with a branch office in Visakhapatnam, founded by Mahesh Babu Sammeta. It builds and runs its own SaaS products — My Pg Hub, EduSMS.ai, Pocket CRM and RollCast — offers web, mobile, SaaS, cloud and digital-marketing services, and installs and maintains CCTV and smart automation under its SmartNest brand. Contact: hello@svbtechlabs.com · Phone and WhatsApp: +91 81799 78297 ## Products - [My Pg Hub](https://www.svbtechlabs.com/products/mypghub): PG & Hostel Management Software. Live. A complete platform for PG owners and tenants — manage rooms, beds, tenants, rent and finances from one dashboard. Web app live; Android app on the Play Store. - [EduSMS.ai](https://www.svbtechlabs.com/products/edusms): AI-Powered School ERP. Live. Next-gen school management with AI-driven insights, parent communication, attendance tracking, fee management, and more. - [Luvvone](https://www.svbtechlabs.com/products/luvvone): One Love. One Person. Beta. A strictly one-to-one private communication app for couples — end-to-end encrypted, with a single verified-partner identity, disguise mode and a shared space for your memories. No distractions, no third parties. - [Grupdo](https://www.svbtechlabs.com/products/grupdo): Team Productivity Platform. In Development. Group chat, task management, and collaboration tools built for modern teams. Your workspace, supercharged. - [RollCast](https://www.svbtechlabs.com/products/rollcast): Thermal Receipt Printing for Android. Live. Print to 58 mm and 80 mm ESC/POS receipt printers from Chrome, the share sheet, or any Android app, over Bluetooth, USB or the network. Share that printer on your Wi-Fi and a laptop, phone or iPad can print through the phone — including AirPrint from an iPhone. Nothing leaves your device. - [Pocket CRM](https://www.svbtechlabs.com/products/pocket-crm): All Your CRMs in One Inbox. Live. Pocket CRM brings all your business's CRMs into one inbox on your phone — WhatsApp CRMs today, as many as you run. The person a chat is assigned to is alerted at once; unassigned chats reach the whole team. Reply from anywhere within WhatsApp's 24-hour window, hand a chat to another department in two taps, and see who replied and who handed it over in every chat. - [Machine Health Monitor](https://www.svbtechlabs.com/products/machine-health-monitor): Edge-AI Predictive Maintenance for Rotating Machines. R&D Prototype. RD-001 is an on-device condition monitor for rotating machines. A node reads 3-axis vibration from an ST IIS3DWB accelerometer on an ESP32-S3, computes vibration features, and runs a self-learning anomaly engine plus a 2.9 KB INT8 fault classifier on the chip — no cloud required. In lab trials it warned 42–120 hours before real bearing failures with under one false alarm per machine-month. Nodes publish over MQTT to a plant gateway that adds diagnosis, fault attribution and a dashboard. - [My Pg Hub changelog](https://www.svbtechlabs.com/products/mypghub/changelog): Release notes and product updates for My Pg Hub. ### Product comparisons & alternatives - [My Pg Hub vs RentOk](https://www.svbtechlabs.com/products/mypghub/vs/rentok): A focused PG manager vs a broad suite — where each fits - [My Pg Hub vs SpaceBasic](https://www.svbtechlabs.com/products/mypghub/vs/spacebasic): For independent PG owners vs campus hostels — where each fits - [EduSMS.ai vs Teachmint](https://www.svbtechlabs.com/products/edusms/vs/teachmint): AI-first school ERP vs ERP + LMS + classroom tech — where each fits - [EduSMS.ai vs MyClassCampus](https://www.svbtechlabs.com/products/edusms/vs/myclasscampus): AI-first ERP vs a broad module set — where each fits - [A WATI alternative for teams that work from their phones](https://www.svbtechlabs.com/products/pocket-crm/alternatives/wati): Pocket CRM vs WATI — where each one fits - [An Interakt alternative built around a mobile team inbox](https://www.svbtechlabs.com/products/pocket-crm/alternatives/interakt): Pocket CRM vs Interakt — where each one fits - [An AiSensy alternative for team conversations, not just campaigns](https://www.svbtechlabs.com/products/pocket-crm/alternatives/aisensy): Pocket CRM vs AiSensy — where each one fits ### Product use-case pages - [My Pg Hub for Hostels](https://www.svbtechlabs.com/products/mypghub/for/hostels): Beds, residents, fees and communication — one hostel in one place - [My Pg Hub for Co-living](https://www.svbtechlabs.com/products/mypghub/for/coliving): Run shared-living spaces across properties from one place - [My Pg Hub for Student Accommodation](https://www.svbtechlabs.com/products/mypghub/for/students): Fill beds fast at term time and run student PGs without the paperwork - [EduSMS.ai for Coaching Centres](https://www.svbtechlabs.com/products/edusms/for/coaching-centres): Attendance, fees, results and parent communication — one platform - [EduSMS.ai for Play Schools & Pre-schools](https://www.svbtechlabs.com/products/edusms/for/play-schools): Attendance, fees and parent communication for the youngest learners ## Services - [Web Development](https://www.svbtechlabs.com/services/web-development): Fast, scalable web apps built with modern tooling - [Digital Marketing](https://www.svbtechlabs.com/services/digital-marketing): Reach the right customers, at scale - [Mobile App Development](https://www.svbtechlabs.com/services/mobile-app-development): One codebase. Two platforms. Native performance. - [SaaS Product Development](https://www.svbtechlabs.com/services/saas-product-development): From idea to paying customers — end to end - [Cloud Deployment](https://www.svbtechlabs.com/services/cloud-deployment): Containerized, auto-scaling, serverless infrastructure - [API Development](https://www.svbtechlabs.com/services/api-development): Robust, documented, production-grade APIs - [UI/UX Design](https://www.svbtechlabs.com/services/ui-ux-design): Interfaces that convert visitors into users - [System Architecture](https://www.svbtechlabs.com/services/system-architecture): Design systems that scale before you need to - [StudioWeb pricing](https://www.svbtechlabs.com/studioweb/pricing): Website plans for photography studios in Visakhapatnam. ### Digital marketing by industry - [Real Estate & Property Marketing](https://www.svbtechlabs.com/services/digital-marketing/real-estate-marketing): From project awareness to genuine site visits — not just enquiries. - [Political Campaign & Public Outreach](https://www.svbtechlabs.com/services/digital-marketing/political-campaigns): Lawful communication, transparent operations, accurate information. - [Local Business & Professional Services](https://www.svbtechlabs.com/services/digital-marketing/local-business-marketing): Turn local searches into calls, visits and appointments. - [Product & E-commerce Marketing](https://www.svbtechlabs.com/services/digital-marketing/product-marketing): From discovery to purchase to repeat — a full product growth engine. - [Education & Institution Marketing](https://www.svbtechlabs.com/services/digital-marketing/education-marketing): Fill admissions with the right students — responsibly. - [Healthcare & Wellness Marketing](https://www.svbtechlabs.com/services/digital-marketing/healthcare-marketing): Build trust and appointments — within medical advertising standards. - [Corporate & B2B Marketing](https://www.svbtechlabs.com/services/digital-marketing/b2b-marketing): Qualified pipeline for long B2B buying journeys. - [Events, Entertainment & Promotions](https://www.svbtechlabs.com/services/digital-marketing/event-marketing): Fill the room — online promotion to on-ground turnout. ### Digital marketing use cases - [Lead Generation Campaigns](https://www.svbtechlabs.com/services/digital-marketing/lead-generation): Quality enquiries your sales team can actually close. - [Brand Awareness Campaigns](https://www.svbtechlabs.com/services/digital-marketing/brand-awareness): Be known before you need to be chosen. - [Product Launch Campaigns](https://www.svbtechlabs.com/services/digital-marketing/product-launch): A coordinated launch sprint — buzz to first sales. - [Social Media Management](https://www.svbtechlabs.com/services/digital-marketing/social-media-management): A consistent, credible presence — handled for you. - [Video & Content Marketing](https://www.svbtechlabs.com/services/digital-marketing/video-marketing): Video that builds trust and keeps working for years. - [Local SEO & Google Maps](https://www.svbtechlabs.com/services/digital-marketing/local-seo): Be the business nearby customers find and call. - [WhatsApp Campaign Automation](https://www.svbtechlabs.com/services/digital-marketing/whatsapp-marketing): The channel that closes — automated, compliant, built by us. ### Digital marketing channels - [YouTube Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/youtube): Visibility, education and trust through video — organic and paid. - [Meta Advertising](https://www.svbtechlabs.com/services/digital-marketing/channels/meta): Facebook + Instagram as one campaign ecosystem. - [Instagram Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/instagram): Visual storytelling, Reels and creator collaborations. - [Facebook Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/facebook): Local reach, community and lead generation. - [Google Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/google): Capture demand — Search, Maps and the Google network. - [WhatsApp & RCS Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/whatsapp-rcs): Our technology edge — compliant messaging that converts and follows up. - [Traditional & Offline Marketing](https://www.svbtechlabs.com/services/digital-marketing/channels/traditional): Print, outdoor, radio, events — coordinated and made measurable. ## AIoT & Smart Automation (SmartNest) [SmartNest — CCTV installation, AMC/maintenance, repair & smart security](https://www.svbtechlabs.com/smartnest) [AIoT & Smart Automation — services & categories](https://www.svbtechlabs.com/aiot) AIoT (Artificial Intelligence of Things) combines IoT devices with AI so connected sensors, controllers and cameras don't just collect data — they act on it. Under its SmartNest brand, SVB Tech Labs is a one-stop smart automation integrator that designs, installs, integrates and maintains intelligent systems for homes, offices, buildings, factories, farms and campuses. We cover the full stack — smart home and office, building automation, security and surveillance, networking, energy and water management, industrial and agriculture automation, plus the cloud dashboards and AI analytics that tie them together — built on open protocols like MQTT, Zigbee, BLE and HTTP/REST and trusted hardware from partners such as Hikvision, Dahua, Sonoff, Shelly and Espressif. ### SmartNest CCTV services - [CCTV Installation](https://www.svbtechlabs.com/smartnest/services/cctv-installation): HD CCTV installed end to end — survey, cameras, cabling, recorder and mobile viewing. - [IP Camera Installation](https://www.svbtechlabs.com/smartnest/services/ip-camera-installation): Network cameras over PoE — higher resolution, smarter analytics, cleaner cabling. - [Wireless CCTV Setup](https://www.svbtechlabs.com/smartnest/services/wireless-cctv-setup): Cameras where cabling is hard — Wi-Fi, battery, solar and 4G, set up and secured. - [DVR & NVR Configuration](https://www.svbtechlabs.com/smartnest/services/dvr-nvr-configuration): The recorder is the heart of your CCTV — configured for the right footage, kept the right time. - [Smart Home Camera Integration](https://www.svbtechlabs.com/smartnest/services/smart-home-camera-integration): Cameras that talk to your smart home — displays, voice, doorbells and automations. - [Commercial CCTV Setup](https://www.svbtechlabs.com/smartnest/services/commercial-cctv-setup): Multi-camera surveillance built for business — coverage, remote monitoring and accountability. - [CCTV Maintenance & AMC](https://www.svbtechlabs.com/smartnest/services/cctv-maintenance-amc): The cheapest camera is the one still recording when you need it — that's what an AMC buys. - [Security Camera Repair](https://www.svbtechlabs.com/smartnest/services/security-camera-repair): Camera down, blurry or not recording? We diagnose and fix it — on any brand. - [CCTV Fault Diagnosis & Repair](https://www.svbtechlabs.com/smartnest/services/cctv-fault-diagnosis-repair): When it's not one camera but the whole system acting up — we find the root cause. - [Security Camera Testing & Cleaning](https://www.svbtechlabs.com/smartnest/services/security-camera-testing-cleaning): A dusty lens turns crucial footage into a useless blur — testing & cleaning keeps it sharp. - [CCTV Firmware Updates](https://www.svbtechlabs.com/smartnest/services/cctv-firmware-updates): Out-of-date CCTV firmware is the #1 way cameras get hacked — we patch it safely. - [CCTV System Upgrades](https://www.svbtechlabs.com/smartnest/services/cctv-system-upgrades): Don't rip it all out — upgrade what matters and reuse the rest, in stages. - [Residential CCTV Installation](https://www.svbtechlabs.com/smartnest/services/residential-cctv-installation): Security that fits a home — the right cameras, tidily installed, viewable from your phone. - [Office Security Camera Setup](https://www.svbtechlabs.com/smartnest/services/office-security-camera-setup): Office security that protects assets and access — without turning into desk surveillance. - [Industrial CCTV Maintenance](https://www.svbtechlabs.com/smartnest/services/industrial-cctv-maintenance): Big sites, harsh conditions, zero tolerance for blind spots — kept running on a plan. - [Remote Video Monitoring Setup](https://www.svbtechlabs.com/smartnest/services/remote-video-monitoring-setup): Your cameras in your pocket — live view, playback and alerts, set up securely. ### SmartNest service areas in Visakhapatnam - [CCTV installation in Madhurawada](https://www.svbtechlabs.com/smartnest/areas/madhurawada): IT & education hub. - [CCTV installation in MVP Colony (530017)](https://www.svbtechlabs.com/smartnest/areas/mvp-colony): planned residential colony. - [CCTV installation in Dwaraka Nagar](https://www.svbtechlabs.com/smartnest/areas/dwaraka-nagar): central commercial & shopping hub. - [CCTV installation in Siripuram (530003)](https://www.svbtechlabs.com/smartnest/areas/siripuram): central business & hospitality district. - [CCTV installation in Seethammadhara (530013)](https://www.svbtechlabs.com/smartnest/areas/seethammadhara): residential & commercial mix. - [CCTV installation in Maddilapalem](https://www.svbtechlabs.com/smartnest/areas/maddilapalem): busy junction — colleges & commerce. - [CCTV installation in Vishalakshi Nagar](https://www.svbtechlabs.com/smartnest/areas/vishalakshi-nagar): growing residential area. - [CCTV installation in Yendada (530045)](https://www.svbtechlabs.com/smartnest/areas/yendada): hospitality, healthcare & residential. - [CCTV installation in Sagar Nagar (Endada)](https://www.svbtechlabs.com/smartnest/areas/sagar-nagar): coastal residential. - [CCTV installation in Pothinamallayya Palem (PM Palem)](https://www.svbtechlabs.com/smartnest/areas/pothinamallayya-palem): developing residential suburb. - [CCTV installation in Gopalapatnam (Simhachalam) (530027)](https://www.svbtechlabs.com/smartnest/areas/gopalapatnam): industrial & residential belt. - [CCTV installation in Purna Market (Jagadamba Junction)](https://www.svbtechlabs.com/smartnest/areas/purna-market): old-city commercial core. - [CCTV installation in Anandapuram](https://www.svbtechlabs.com/smartnest/areas/anandapuram): growing satellite town & industrial corridor. - [CCTV installation in Bheemunipatnam (Bheemili)](https://www.svbtechlabs.com/smartnest/areas/bheemunipatnam): coastal heritage town. - [CCTV installation in Thagarapuvalasa](https://www.svbtechlabs.com/smartnest/areas/thagarapuvalasa): northern town — residential, commercial & light industry. - [CCTV installation in NSTL](https://www.svbtechlabs.com/smartnest/areas/nstl): defence-research & surrounding residential. ### CCTV guides - [CCTV Camera Types Explained](https://www.svbtechlabs.com/smartnest/guides/cctv-camera-types-explained): Dome, bullet, turret, PTZ, IP vs analog — what each one is and when to use it. - [How Many CCTV Cameras Do I Need?](https://www.svbtechlabs.com/smartnest/guides/how-many-cctv-cameras-do-i-need): Cover what matters — entrances, blind spots and assets — not the most cameras possible. - [DVR vs NVR — Which Recorder Is Right?](https://www.svbtechlabs.com/smartnest/guides/dvr-vs-nvr-explained): The recorder follows the camera — here's which one you need, and why. - [CCTV Resolution Guide — 2MP to 4K](https://www.svbtechlabs.com/smartnest/guides/cctv-resolution-guide): Resolution decides whether footage identifies a face or a plate — here's what to pick. ## Locations & offices - Head Office (Hyderabad): Aparna Shangri-La, Gachibowli, Opp. Lane, Gowlidoddy, Hyderabad, Telangana 500032, India - Branch Office (Visakhapatnam): 3rd Floor, Sudarshan Villa, opp IIM Road, Gambhiram, Visakhapatnam, Andhra Pradesh 531163, India - [SVB Tech Labs in Hyderabad](https://www.svbtechlabs.com/locations/hyderabad): Our head office — where strategy, creative and technology meet. - [SVB Tech Labs in Visakhapatnam](https://www.svbtechlabs.com/locations/visakhapatnam): On the ground in Vizag — local reach, measurable results. ## About & founder - [About SVB Tech Labs](https://www.svbtechlabs.com/company/about): SVB Tech Labs was founded in 2024 by Mahesh Babu Sammeta. It builds focused SaaS products and delivers tech services across India. - Legal registration: MSME (Udyam) registered, Udyam registration number UDYAM-AP-24-0050117. - Founder profiles: [LinkedIn](https://www.linkedin.com/in/sammetamaheshbabu/), [GitHub](https://github.com/sammetamaheshbabu). ## Case studies - [Building EduSMS.ai — an AI-powered school ERP](https://www.svbtechlabs.com/case-studies/edusms-school-erp): EduSMS.ai is an AI-powered school management system SVB Tech Labs designed and built in-house — one platform for admissions, attendance, fees, exams and parent communication, with AI that surfaces student performance insights and flags at-risk students early. - [A WhatsApp team inbox: Pocket CRM on the official Cloud API](https://www.svbtechlabs.com/case-studies/whatsapp-crm-pocket-crm): Pocket CRM puts a business's WhatsApp CRM(s) in the team's pockets. SVB Tech Labs built the WhatsApp CRM on Meta's official WhatsApp Business Platform (Cloud API) and an Android app so teams get per-person alerts, reply from anywhere, and hand chats between departments with a record of who did it. - [An SEO-first marketing site on Next.js 16 and Cloud Run](https://www.svbtechlabs.com/case-studies/svbtechlabs-website): svbtechlabs.com is SVB Tech Labs' own marketing site, built to be fast and answer-engine friendly: Next.js 16 with the App Router, self-hosted fonts, rich structured data on every page, an MDX blog, and a Dockerized deploy to Google Cloud Run. ## My Pg Hub My Pg Hub is PG and hostel management software from SVB Tech Labs that lets owners run paying-guest accommodations and hostels from one dashboard — rooms and beds, tenant onboarding, rent and finances, and tenant communication. Owners work on the web or the Android app; tenants get their own portal to apply for a bed, see dues and pay rent. Rent is tracked with automated WhatsApp reminders, and the owner dashboard shows income, occupancy and vacancies across every property in one view. - What is My Pg Hub? My Pg Hub is PG and hostel management software from SVB Tech Labs. Owners manage rooms, beds, tenants, rent and finances from one dashboard on the web or an Android app, and tenants get a portal to apply for a bed, see dues and pay rent. Rent is tracked with automated WhatsApp reminders. - Who is My Pg Hub for? PG owners, hostel managers and co-living operators in India who want to stop tracking rent and rooms by hand. It works for a single PG or several properties run from one account. - Is My Pg Hub live? Yes. The web platform is fully developed and in production, and the Android app is on the Google Play Store at v1.0.5. - Is there a mobile app? Yes, a native Android app is on the Play Store (v1.0.5) with QR self-onboarding, a Bookings tab, room & bed management and tenant moves. It's built with Flutter, so an iOS version is feasible. - How does rent collection work? You record rent per tenant and My Pg Hub tracks what's collected, due and net. Tenants receive automated WhatsApp reminders for due rent and can pay online from the tenant portal. - Can tenants onboard themselves? Yes. Share your PG's QR code and a new tenant applies for a bed from their phone; you approve the request and assign them a room and bed. - Can I manage more than one property? Yes. You can run several PGs or hostels from one account, each with its own rooms, tenants and finances, and compare them in a weekly-by-property view. - Does My Pg Hub handle rooms and beds, not just rooms? Yes. It manages individual beds within shared rooms, with live occupancy and paid/unpaid status per bed, and lets you move tenants between rooms and beds. - Does it work for Indian PGs? Yes. My Pg Hub is built for the Indian market — rupee rents, online payments, and WhatsApp as the channel owners and tenants already use. - How much does My Pg Hub cost? My Pg Hub starts with a free trial (no credit card). Paid plans are billed monthly or annually via Razorpay: the Base plan is ₹699/mo (₹6,999/yr) for one branch and up to 150 tenants; the Pro plan is ₹999/mo (₹9,999/yr) for up to two branches and 300 tenants, with WhatsApp alerts, staff and expense management; and the Enterprise plan is ₹2,999/mo (₹29,990/yr) for multi-branch, multi-city operations with advanced analytics, API access and white-label. See mypghub.com/pricing for the latest. - How do I get started? Visit mypghub.com to sign up, or contact SVB Tech Labs for a demo and onboarding help. ## EduSMS.ai EduSMS.ai is an AI-powered school management system (school ERP) from SVB Tech Labs that lets schools run admissions, attendance, fees, exams and parent communication from one platform. It uses AI to generate student performance insights and flag at-risk students early, automates attendance and fee reminders, and gives parents real-time updates on attendance, results and school notices — so administrators, teachers and parents stay on the same page without the usual paperwork. - What is EduSMS.ai? EduSMS.ai is an AI-powered school management system (school ERP) from SVB Tech Labs. It runs admissions, attendance, fees, exams and parent communication from one platform, and uses AI to generate student performance insights and flag at-risk students early. - Who is EduSMS.ai for? Schools, coaching institutes and colleges in India that want to replace separate registers and spreadsheets with one connected system and keep parents informed in real time. - What makes EduSMS.ai different from other school ERPs? It's built AI-first: instead of only storing data, it turns attendance and marks into performance insights and early at-risk warnings, so teachers can act before exams. Everything also lives in one connected system, so reports are instant. - How does fee management work? You set fee structures and collect fees online with receipts. EduSMS.ai tracks who has paid and who is due, sends reminders, and produces defaulter reports automatically. - Can parents see attendance and results? Yes. Parents get a real-time app with attendance, results and school notices, and are notified automatically when their child is absent. - Does EduSMS.ai handle exams and results? Yes. You can build the exam timetable, record marks, and generate mark sheets, grade cards and result sheets, then publish results to students and parents. - Is EduSMS.ai live? Yes, EduSMS.ai is live in production and used to run real school operations. - How much does EduSMS.ai cost? EduSMS.ai is priced per institution rather than on a fixed public plan — it depends on your school's size and the modules you need. Contact SVB Tech Labs for a quote and a demo. - How do we get started? Contact SVB Tech Labs for a demo. We help with onboarding, importing your existing data, and custom integrations. ## Pocket CRM Pocket CRM is an Android app from SVB Tech Labs that brings all of a business's CRMs into one inbox on the team's phones. Today it connects WhatsApp CRMs, as many as a business runs. When a customer writes, the team member handling that chat gets a push alert, reads the full conversation and replies from the phone. Each department sees only its own chats and the unassigned ones, chats can be handed to another department in two taps, and every reply and handoff shows who did it. - What is Pocket CRM? Pocket CRM is an Android app from SVB Tech Labs that brings all of a business's CRMs into one inbox on its team's phones. It alerts the person responsible for a chat when a customer writes, shows the full conversation, lets them reply, and lets anyone hand a chat to another department with a record of who did it. - Which CRMs does Pocket CRM work with? Today, Pocket CRM connects WhatsApp CRMs built on the WhatsApp Business Platform (Cloud API). Support for more kinds of CRM and messaging channels is planned. - Can I connect more than one CRM? Yes. A business can connect as many CRMs as it runs, for example one per brand, branch or WhatsApp number. Alerts from all of them arrive in one inbox, and you can filter by CRM. - Is Pocket CRM free? Yes, Pocket CRM is free to download. It needs at least one CRM workspace to connect to; contact SVB Tech Labs to set one up for your business. - Which phones does Pocket CRM work on? Android phones running Android 7.0 or later. There is no iPhone version yet. - Do I need the WhatsApp Business app on my phone? No. Pocket CRM works through the WhatsApp Business Platform (Cloud API) via your CRM, so the business number is not tied to anyone's phone and your personal WhatsApp stays separate. - Can several team members reply from the same WhatsApp number? Yes. Every team member signs in to Pocket CRM with their own account, and all replies go out from the business's one WhatsApp number, each labelled with the name of the person who sent it. - How do departments work in Pocket CRM? Each chat can be assigned to one team member. Agents see the chats assigned to them plus unassigned chats, while owners and admins see everything. CRM automations can assign new chats by department automatically, for example from the tag a customer picks in the welcome message. - What happens to a new chat nobody is assigned to? Unassigned chats are visible to the whole team and can alert every agent, only owners and admins, or nobody, depending on the CRM's setting. The first agent who replies becomes the chat's owner. - How do I hand a chat to another department? Open the chat, tap the Assign button and pick the person. They get a push alert straight away, and the chat shows who handed it over and when. - Can I reply to a customer after 24 hours? WhatsApp only allows free-form replies within 24 hours of the customer's last message. Pocket CRM shows how much of that window is left. After it closes, you send an approved template from the CRM, which Pocket CRM opens in one tap. - Can I send photos or documents from Pocket CRM? Pocket CRM shows photos, videos, voice notes and documents customers send. Replies from the app are text; attachments and templates are sent from the CRM's web inbox. - Does Pocket CRM store my customers' messages? No. Conversations stay in your CRMs, and Pocket CRM shows them from there without keeping a copy. The text of push alerts is deleted after 7 days. - Is my CRM's API key safe? The key is encrypted on Pocket CRM's server and never sent to a phone. Phones talk only to that server over HTTPS, and events from the CRM are signature-checked. - Can I see which team member replied to a customer? Yes. Every reply shows the name of the team member who sent it, both in Pocket CRM and in the CRM's web inbox. - How do I get Pocket CRM? Pocket CRM is on the Google Play Store — install it from play.google.com/store/apps/details?id=com.pocketcrm.app. Message SVB Tech Labs on WhatsApp to have your WhatsApp CRM workspace set up for your business. - How do I delete my Pocket CRM account? In the app, go to Settings and tap Delete account, or email support@svbtechlabs.com from your sign-in address. Your email address, password, devices, alerts and settings are erased. ## RollCast RollCast is a free Android app from SVB Tech Labs that prints receipts from a phone to 58 mm and 80 mm ESC/POS thermal printers over Bluetooth, Bluetooth LE, USB or Wi-Fi. It prints from Chrome and any app through Android's print menu, from the share sheet, and from websites with a one-tap rollcast:// link. It can also share the printer on Wi-Fi, so a laptop, another phone or an iPad (with AirPrint) prints through the phone. It needs no account, and receipts never leave the device. - What is RollCast? RollCast is a free Android app that turns a phone into a bridge to thermal receipt printers. It prints from Chrome and any Android app, the share sheet and website links to 58 mm and 80 mm ESC/POS printers over Bluetooth, Bluetooth LE, USB or the network, and can share that printer with other devices on the same Wi-Fi. - Is RollCast free? Yes. RollCast is free to use, with no account, ads or subscription. - Which Android phones does RollCast work on? Android 8.0 (Oreo) or later. - Which printers work with RollCast? Thermal receipt printers that understand ESC/POS commands, with 58 mm or 80 mm paper, connected by Bluetooth Classic, Bluetooth LE, USB (OTG) or the network on port 9100. Both 203 dpi and 300 dpi print heads are supported. - How do I print from Chrome to a Bluetooth thermal printer? Pair the printer in Android's Bluetooth settings, add it in RollCast and turn on the RollCast print service. Then in Chrome choose Share > Print, pick the RollCast printer once, and print. Chrome remembers the printer, so later prints take one tap. - Can a website print a receipt straight to my printer, without the print dialog? Yes. A web page can send a rollcast:// link from a button tap, carrying raw ESC/POS bytes, plain text or HTML. RollCast prints it on the chosen or default printer once you turn on Allow web prints, which is off by default. - Can an iPhone or iPad print to a Bluetooth thermal printer through RollCast? Yes. Share the printer on Wi-Fi in RollCast and turn on Add Printer (IPP). The iPhone or iPad finds it as an AirPrint printer and prints through the Android phone, with no driver or app on the iPhone. - Can a Windows or Mac computer print to the phone's printer? Yes. With Share on Wi-Fi on, Windows, macOS and Linux add the phone as an IPP printer with no driver, or print raw ESC/POS to port 9100 from till software. The first time a device prints, the phone asks you to allow it. - Can I use RollCast without a printer? Yes. The built-in Virtual printer saves every job as a PDF, an image and raw printer data. You can view, share or save them, and print them later on a real printer. - Can RollCast print Telugu, Hindi and other Indian languages? Yes. Choose Print text as image under Text & language. RollCast then renders the text with the phone's fonts, which works on every printer. A UTF-8 option is also available for printers that support it. - Does RollCast cut the paper automatically? On printers with a cutter, yes. Auto cut, the cut type and the number of lines fed before the cut are all adjustable in the printer's settings. - What happens if the printer runs out of paper? The job waits. RollCast shows a notification and prints on its own once paper is loaded and the cover is closed. Jobs sent while the printer is off or out of range retry automatically. - Why does a job only print after I open RollCast? The phone is freezing RollCast in the background, which is common on Samsung phones. Tap Allow background printing in RollCast's Setup box, or set the app's battery usage to Unrestricted. - Does RollCast collect my data? No. RollCast has no account, no server and no analytics. Printer profiles, saved receipts and settings stay on the phone, and uninstalling removes them. - Is printing over Wi-Fi secure? The paired connection is encrypted and each device is approved by you. The browser page, Add Printer (IPP) and raw port 9100 are not encrypted, so anyone on the same Wi-Fi could read what is printed over them. RollCast says which is which on screen, and sharing is off until you turn it on. - Can I print from my own Android, Flutter or React Native app? Yes. Apps can send raw ESC/POS bytes, text, HTML, PDFs or images to RollCast. The User Guide has copy-ready code for Android (Kotlin and Java), Flutter and React Native. - How do I get RollCast? RollCast is free on the Google Play Store — search for RollCast or install it from play.google.com/store/apps/details?id=com.rollcast.app. Message SVB Tech Labs on WhatsApp if you'd like help setting it up. ## Guides & articles - [CCTV AMC — What Camera Maintenance Actually Involves (2026)](https://www.svbtechlabs.com/blog/cctv-amc-maintenance-guide-2026): What a CCTV AMC (Annual Maintenance Contract) includes and why it matters in 2026 — because CCTV fails silently. Servicing, health checks, firmware, storage, and signs you need a repair. - [How Much Does CCTV Installation Cost in India? (2026 Guide)](https://www.svbtechlabs.com/blog/cctv-installation-cost-india-2026): What drives the cost of CCTV installation in India in 2026 — number and type of cameras, IP vs analog, wired vs wireless, recorder and storage, and how to get an accurate itemised quote. - [CCTV Installation in Visakhapatnam — Areas, Costs & What to Expect (2026)](https://www.svbtechlabs.com/blog/cctv-installation-visakhapatnam-2026): A 2026 guide to CCTV installation in Visakhapatnam — what a good install includes, the areas SmartNest covers (Madhurawada, MVP Colony, Dwaraka Nagar and more), costs, AMC and how to choose an installer. - [How to Choose a Software Development Company in India (2026)](https://www.svbtechlabs.com/blog/choose-software-development-company-india-2026): A practical 2026 guide to choosing a software development company or partner in India — what to look for, the questions to ask, red flags to avoid, and how to judge real experience. - [Generative Engine Optimization (GEO) — The 2026 Platform Playbook](https://www.svbtechlabs.com/blog/generative-engine-optimization-geo-2026): A practical 2026 GEO guide for Indian businesses — how ChatGPT, Gemini, Perplexity, Google AI Overviews and Copilot pick their sources, what to optimise, and how to measure it. - [Hotel Room Automation for Indian Hotels & Resorts (2026)](https://www.svbtechlabs.com/blog/hotel-room-automation-india-2026): How hotel room automation works in 2026 — guest-room controls, energy savings on empty rooms, security and access, and how Indian hotels can roll it out room by room. - [Online Admission Management for Schools — A 2026 Guide](https://www.svbtechlabs.com/blog/online-admission-management-schools-2026): How Indian schools can run admissions online in 2026 — digital enquiries and applications, document collection, fee payment, and why connected admission data saves the whole year. - [Smart Automation for Retail Stores in India (2026)](https://www.svbtechlabs.com/blog/smart-retail-store-automation-india-2026): How AIoT helps Indian retail stores in 2026 — AI security and loss prevention, footfall analytics, energy savings, and how to start small and measure the return. - [Selling on WhatsApp — Catalogs & Commerce for Indian Businesses (2026)](https://www.svbtechlabs.com/blog/whatsapp-catalog-commerce-india-2026): How Indian businesses can sell on WhatsApp in 2026 — product catalogs, carts, payments, the official Cloud API, and turning a chat into a checkout without losing the human touch. - [AI CCTV & Smart Security for Indian Businesses — A 2026 Guide](https://www.svbtechlabs.com/blog/ai-cctv-security-surveillance-india-2026): How AI-powered CCTV and smart security work in 2026 — video analytics, access control, intrusion alerts, and how Indian businesses can deploy it without recording footage nobody watches. - [Digital Tenant Onboarding for PGs — QR Check-in Done Right (2026)](https://www.svbtechlabs.com/blog/digital-tenant-onboarding-pg-2026): How PG and hostel owners can replace paper forms with QR-based digital tenant onboarding in 2026 — faster move-ins, clean records, KYC and police verification without the friction. - [Hostel Management Software in India — What to Look For in 2026](https://www.svbtechlabs.com/blog/hostel-management-software-india-2026): A 2026 guide to hostel management software in India — room and bed allocation, fees and mess, attendance and gate, visitor logs, and how it differs from PG software. - [IoT Energy Management — Cut Your Electricity Bill in 2026](https://www.svbtechlabs.com/blog/iot-energy-management-india-2026): How IoT energy management helps Indian businesses cut electricity bills in 2026 — smart metering, load monitoring, anomaly alerts, and occupancy-based control that pays for itself. - [IoT Water Management — Smart Pump & Tank Control for India (2026)](https://www.svbtechlabs.com/blog/iot-water-management-india-2026): How IoT water management works in 2026 — automatic pump and tank control, dry-run protection, leak alerts and usage analytics for Indian homes, apartments and buildings. - [Parent Communication for Schools — Beyond the WhatsApp Group (2026)](https://www.svbtechlabs.com/blog/parent-communication-app-schools-2026): Why schools are moving parent communication from noisy WhatsApp groups to a real parent app in 2026 — attendance, results, fees and notices parents actually see, without the chaos. - [RCS Business Messaging in India — The Upgrade to SMS (2026)](https://www.svbtechlabs.com/blog/rcs-business-messaging-india-2026): What RCS Business Messaging is and how Indian businesses can use it in 2026 — verified sender branding, rich cards and buttons, SMS fallback, use cases, and how it fits with WhatsApp. - [School Attendance Management Systems — A 2026 Guide for Indian Schools](https://www.svbtechlabs.com/blog/school-attendance-management-system-2026): How digital attendance management works for Indian schools in 2026 — methods, real-time parent alerts, reports, and why attendance data is worth far more when it's connected. - [Smart Agriculture with IoT — Precision Farming in India, 2026](https://www.svbtechlabs.com/blog/smart-agriculture-iot-india-2026): How IoT smart agriculture helps Indian farms save water and power and lift yields in 2026 — soil and weather sensing, automated irrigation, greenhouse control, and how to start small. - [Smart Building Automation (BMS) for Indian Commercial Spaces — 2026](https://www.svbtechlabs.com/blog/smart-building-automation-bms-2026): A 2026 guide to building automation and BMS for Indian offices, apartments and commercial buildings — HVAC, lighting, access and energy on one platform, and how to start. - [Smart Home & Office Automation in India — A 2026 Buyer's Guide](https://www.svbtechlabs.com/blog/smart-home-automation-india-2026): A practical 2026 guide to smart home and office automation in India — what to automate first, wired vs wireless, the protocols that matter, and how to avoid vendor lock-in. - [Student Information System vs School ERP — What's the Difference? (2026)](https://www.svbtechlabs.com/blog/student-information-system-vs-school-erp-2026): SIS vs school ERP explained for Indian schools in 2026 — what each covers, where they overlap, which one you actually need, and why connected data matters more than the label. - [WhatsApp Business API vs Business App — Which Does Your Business Need? (2026)](https://www.svbtechlabs.com/blog/whatsapp-business-api-guide-india-2026): A plain-English 2026 guide to the WhatsApp Business API (Cloud API) vs the free WhatsApp Business app in India — what each is for, how the API works, pricing, and when to upgrade. - [WhatsApp Chatbots & Automation for Indian Businesses (2026)](https://www.svbtechlabs.com/blog/whatsapp-chatbot-automation-india-2026): How WhatsApp chatbots and automation work in 2026 — what to automate, where a human must take over, the official Cloud API, and how to build flows that help instead of frustrate. - [AIoT for Indian Businesses — A Practical 2026 Guide](https://www.svbtechlabs.com/blog/aiot-for-indian-businesses-2026): What AIoT (AI + IoT) means for Indian businesses in 2026 — where it pays off, the protocols that matter, and a phased, low-risk way to get started. - [Answer Engine Optimization (AEO) for Indian Businesses (2026)](https://www.svbtechlabs.com/blog/answer-engine-optimization-aeo-2026): AEO gets your business cited by AI assistants and answer engines, not just ranked on Google. What it is, how it differs from SEO, and tactics for 2026. - [How to Increase PG Occupancy and Cut Vacancies in 2026](https://www.svbtechlabs.com/blog/increase-pg-occupancy-2026): Practical ways PG and hostel owners can increase occupancy and reduce empty beds in 2026 — faster onboarding, bed-level visibility, reminders, reviews and the numbers behind every empty bed. - [Online Fee Collection for Schools: Best Practices (2026)](https://www.svbtechlabs.com/blog/online-fee-collection-schools-2026): Best practices for online school fee collection in 2026 — payment methods, receipts, dues tracking, reminders, defaulter reports and reconciliation. - [PG Management Software: The Feature Checklist (2026)](https://www.svbtechlabs.com/blog/pg-management-software-checklist-2026): A practical 2026 checklist for choosing PG and hostel software in India — bed-level rooms, WhatsApp rent reminders, online payments and QR onboarding. - [Moving Your PG from Spreadsheets to Software (Without the Pain)](https://www.svbtechlabs.com/blog/pg-spreadsheets-to-software-2026): A 2026 guide to moving your PG off spreadsheets — why they break down, what you gain, a step-by-step migration plan, and how to pick tools. - [Predictive Maintenance with IoT — Catch Machine Failures Before They Happen](https://www.svbtechlabs.com/blog/predictive-maintenance-iot-2026): How IoT vibration, temperature and current sensing plus on-device TinyML catch machine failures days ahead — and how Indian SMBs can pilot it. - [How to Reduce School Fee Defaults (and Spot At-Risk Students) with AI](https://www.svbtechlabs.com/blog/reduce-school-fee-defaults-ai-2026): How Indian schools can cut fee defaults and catch at-risk students early in 2026 — online fees, automated reminders, defaulter reports and AI insights. - [What Is a School ERP? A Plain-English Guide (2026)](https://www.svbtechlabs.com/blog/what-is-a-school-erp-2026): A plain-English 2026 guide to school ERP software — what it is, what it covers, who needs one, how it differs from an LMS, and how to evaluate one in India. - [WhatsApp Marketing for Indian Businesses — A 2026 Guide](https://www.svbtechlabs.com/blog/whatsapp-marketing-india-2026): How to run WhatsApp marketing campaigns in India the compliant way in 2026 — opt-in, templates, pricing, the official Cloud API, RCS, and measuring what works. - [WhatsApp vs RCS vs SMS: Which Channel for Your Campaign? (2026)](https://www.svbtechlabs.com/blog/whatsapp-vs-rcs-vs-sms-2026): WhatsApp, RCS or SMS for your Indian business campaign? Compare reach, richness, cost, deliverability and compliance in 2026 — and how to combine all three. - [How to Print Receipts from an Android Phone to a Thermal Printer (2026 Guide)](https://www.svbtechlabs.com/blog/print-receipts-android-thermal-printer-2026): A practical guide to printing receipts from an Android phone to a 58 mm or 80 mm thermal printer — choosing a printer, Bluetooth vs USB vs Wi-Fi, printing from Chrome and web POS pages, sharing the printer with laptops and iPhones, and fixing common problems. - [One WhatsApp Number, Many Departments: How to Run a WhatsApp Team Inbox in 2026](https://www.svbtechlabs.com/blog/whatsapp-team-inbox-departments-2026): How to let several people and departments answer customers from one WhatsApp business number — routing new chats, assigning and handing over conversations, the 24-hour rule, and keeping a record of who replied. - [How to Automate PG Rent Collection in 2026 (WhatsApp + UPI)](https://www.svbtechlabs.com/blog/automate-pg-rent-collection-2026): A practical guide to automating PG and hostel rent collection in 2026 using WhatsApp reminders and UPI payments — cut late payments, save hours, and stop chasing tenants. - [How Much Does It Cost to Build a SaaS MVP in India (2026)?](https://www.svbtechlabs.com/blog/saas-mvp-cost-india-2026): A realistic 2026 breakdown of what it costs to build a SaaS MVP in India — price ranges by approach, what drives the cost, and how to ship for less without cutting corners. - [Best School Fee Management Software in India 2026](https://www.svbtechlabs.com/blog/best-school-fee-management-software-india-2026): A guide to the best school fee management software in India in 2026 — features, online payment options, and what every school administrator should look for. - [Best School ERP Software in India 2026](https://www.svbtechlabs.com/blog/best-school-erp-software-india-2026): A detailed comparison of the best school ERP and management software available in India in 2026 — features, pricing, and what to look for. - [Flutter vs React Native in 2026: Which Should You Choose?](https://www.svbtechlabs.com/blog/flutter-vs-react-native-2026): A practical comparison of Flutter and React Native in 2026 — performance, ecosystem, job market, and which framework is right for your next mobile app project. - [How to Deploy Next.js to Google Cloud Run (2026 Guide)](https://www.svbtechlabs.com/blog/deploy-nextjs-cloud-run-2026): A step-by-step guide to deploying a Next.js 16 app to Google Cloud Run using Docker and GitHub Actions CI/CD — production-ready, auto-scaling, and cost-efficient. - [Best PG Management Software in India 2026](https://www.svbtechlabs.com/blog/best-pg-management-software-india-2026): A guide to the best PG and hostel management software in India — features, pricing, and what every PG owner should look for in 2026. - [SaaS MVP Development: How to Launch in 90 Days](https://www.svbtechlabs.com/blog/saas-mvp-development-90-days): A practical, step-by-step guide to building and launching a SaaS MVP in 90 days — from idea validation to first paying customers. ## Key pages - [Products](https://www.svbtechlabs.com/products) - [Services](https://www.svbtechlabs.com/services) - [Digital Marketing](https://www.svbtechlabs.com/services/digital-marketing) - [SmartNest (smart automation brand)](https://www.svbtechlabs.com/smartnest) - [CCTV guides](https://www.svbtechlabs.com/smartnest/guides) - [AIoT & Smart Automation](https://www.svbtechlabs.com/aiot) - [Locations](https://www.svbtechlabs.com/locations) - [About](https://www.svbtechlabs.com/company/about) - [Case Studies](https://www.svbtechlabs.com/case-studies) - [Blog](https://www.svbtechlabs.com/blog) - [Contact](https://www.svbtechlabs.com/contact) - [Pocket CRM privacy policy](https://www.svbtechlabs.com/products/pocket-crm/privacy) - [RollCast user guide](https://www.svbtechlabs.com/products/rollcast/guide)