An AiSensy alternative for team conversations, not just campaigns
Pocket CRM vs AiSensy — where each one fits
AiSensy is a WhatsApp Business Platform tool known for broadcast and marketing campaigns at an accessible price, with agent limits on lower tiers. Pocket CRM is a mobile team inbox that brings all of a business's WhatsApp CRMs into one place on the team's phones, with alerts for the right person, department assignment and two-tap handoffs. If your priority is a team answering customer chats on the move rather than running campaigns, Pocket CRM is a focused alternative.
Side by side
Pocket CRM vs AiSensy
| Capability | Pocket CRM | AiSensy |
|---|---|---|
| Native mobile app to reply on the move | Yes (Android) | Web-first |
| Several WhatsApp CRMs/numbers in one inbox | Yes | Per number/plan |
| Push alerts only for your assigned chats | Yes | Shared inbox |
| Two-tap handoffs with a recorded history | Yes | Assignment, varies by plan |
| Agents included | Your whole team | Limited on lower tiers |
| Broadcast / marketing campaigns | Via the CRM, not the app | Yes (core strength) |
| Pricing model | Free app + managed CRM setup | Tiered, agent add-ons |
Competitor capabilities reflect publicly available information and vary by plan — check the vendor's current pricing and docs.
Why it fits
Why teams pick Pocket CRM
Built for phones, not just the browser
Pocket CRM is a native Android app, so field staff, studio crews and teachers answer customers from their phones — not only from a desk.
All your CRMs and numbers in one inbox
Connect as many WhatsApp CRMs as you run — one per brand, branch or number — and work them all from a single inbox, filtered by CRM.
Alerts only for your own chats
The person a chat is assigned to gets the push alert, not the whole team, so nothing is missed and no two people answer at once.
Real department handoffs, with a record
Hand a chat to another person in two taps; the app records who handed it over and when, in the conversation itself.
Free app, set up for you
The Pocket CRM app is free to download; SVB Tech Labs sets up the underlying WhatsApp CRM so your team is ready to go.
Fair to say
When AiSensy is the better fit
If your main goal is running WhatsApp broadcast and marketing campaigns affordably, AiSensy is built for that. Pocket CRM focuses on the other side — a team handling the conversations those campaigns start, from their phones, with clear ownership and handoffs.
FAQ
Frequently asked questions
Is Pocket CRM an AiSensy alternative?
For teams focused on handling conversations rather than sending campaigns, yes. AiSensy's strength is broadcasts and marketing; Pocket CRM is a mobile team inbox with per-person alerts, assignment and handoffs.
Does Pocket CRM limit how many agents can use it?
No. Your whole team can use Pocket CRM — each with their own account — and replies go out from the business's single WhatsApp number, labelled with who sent them.
Can I run marketing broadcasts with Pocket CRM?
Broadcasts and templates live in the underlying WhatsApp CRM. The Pocket CRM app focuses on conversations, alerts, assignment and handoffs.
How do I get Pocket CRM?
Pocket CRM is live on Google Play — install it from play.google.com/store/apps/details?id=com.pocketcrm.app. Message SVB Tech Labs on WhatsApp to set it up for your business.
Pocket CRM
See if Pocket CRM fits you
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