Privacy Policy — SVB Tech Labs

1. Introduction

At SVB Tech Labs, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (svbtechlabs.com) and use our suite of products, including MyPgHub, EduSMS, Luvvone, and Grupdo.

2. Data We Collect

We may collect several types of information from and about users of our services, including:

Personal Identification Information: Name, email address, phone number, and mailing address provided during account registration or inquiry forms.
Buisness Data: Information related to your business operations when using products like MyPgHub or EduSMS (e.g., student rosters, tenant details).
Technical Data: IP address, browser type, operating system, and usage patterns collected through cookies and similar technologies.
Sensitive Data: We only collect sensitive data (like financial info) when absolutely necessary for product functionality, processed through secure third-party gateways.

3. How We Use Your Data

To provide and maintain our services to you.
To notify you about changes to our software or new product launches.
To provide customer support and gather feedback.
To process payments and manage billing for our SaaS products.
To monitor usage patterns and improve the user experience across our platforms.
To comply with legal obligations and enforce our terms.

4. Data Storage and Security

Your data is stored securely using industry-standard cloud infrastructure providers including Google Cloud Platform (Cloud Run) and Supabase. We implement robust security measures to prevent unauthorized access, disclosure, or modification of your data. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing

SVB Tech Labs does not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, hosting services), provided those parties agree to keep this information confidential.

6. Product-Specific Policies

Different SVB Tech Labs products have specific data handling requirements:

MyPgHub: Processes tenant and room data for property owners.
EduSMS: Processes student, parent, and academic data for schools.
Luvvone: Processes social profile and preference data for matching.
Grupdo: Processes team communication and collaboration data. View the specific Grupdo Data Policy for more details.

7. Your Rights

You have the right to access, correct, or delete your personal data held by us. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us at the email provided below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SVB Tech Labs

Hyderabad, India

Email: legal@svbtechlabs.com

WhatsApp: +91 7702624911