An Interakt alternative built around a mobile team inbox
Pocket CRM vs Interakt — where each one fits
Interakt is a WhatsApp Business Platform tool with a shared inbox, broadcasts and commerce features, billed in INR. Pocket CRM is a mobile team inbox that brings all of a business's WhatsApp CRMs into one place on the team's phones, with alerts for the right person, department assignment and two-tap handoffs. If your team needs to answer WhatsApp chats on the move — across one number or several — Pocket CRM is a focused alternative.
Side by side
Pocket CRM vs Interakt
| Capability | Pocket CRM | Interakt |
|---|---|---|
| Native mobile app to reply on the move | Yes (Android) | Web-first |
| Several WhatsApp CRMs/numbers in one inbox | Yes | Per number/plan |
| Push alerts only for your assigned chats | Yes | Shared inbox |
| Two-tap handoffs with a recorded history | Yes | Assignment, varies by plan |
| Catalog / commerce features | No | Yes |
| Broadcast / marketing campaigns | Via the CRM, not the app | Yes |
| Pricing model | Free app + managed CRM setup | Tiered (INR) |
Competitor capabilities reflect publicly available information and vary by plan — check the vendor's current pricing and docs.
Why it fits
Why teams pick Pocket CRM
Built for phones, not just the browser
Pocket CRM is a native Android app, so field staff, studio crews and teachers answer customers from their phones — not only from a desk.
All your CRMs and numbers in one inbox
Connect as many WhatsApp CRMs as you run — one per brand, branch or number — and work them all from a single inbox, filtered by CRM.
Alerts only for your own chats
The person a chat is assigned to gets the push alert, not the whole team, so nothing is missed and no two people answer at once.
Real department handoffs, with a record
Hand a chat to another person in two taps; the app records who handed it over and when, in the conversation itself.
Free app, set up for you
The Pocket CRM app is free to download; SVB Tech Labs sets up the underlying WhatsApp CRM so your team is ready to go.
Fair to say
When Interakt is the better fit
If you want a web-based WhatsApp commerce and marketing suite — catalogs, broadcasts and chatbots — Interakt is built for that. Pocket CRM focuses on a team handling conversations from their phones across one or more CRMs, with clear ownership and handoffs.
FAQ
Frequently asked questions
Is Pocket CRM an Interakt alternative?
For teams whose main need is handling WhatsApp conversations on mobile with clear ownership, yes. Interakt is a broader WhatsApp commerce/marketing suite; Pocket CRM is a focused mobile team inbox with alerts, assignment and handoffs.
Does Pocket CRM bill in INR?
SVB Tech Labs is based in India and sets up the WhatsApp CRM behind Pocket CRM; contact us for pricing. The Pocket CRM app itself is free to download.
Can departments see only their own chats?
Yes. Agents see the chats assigned to them plus unassigned ones; owners and admins see everything. The rule is enforced by the CRM's database, not just hidden on screen.
Does Pocket CRM support multiple numbers?
Yes. Connect as many WhatsApp CRMs as you run — one per brand, branch or number — and work them all from one inbox, filtered by CRM.
Pocket CRM
See if Pocket CRM fits you
Tell us what you need and we'll show you whether Pocket CRM is the right call.