A WATI alternative for teams that work from their phones
Pocket CRM vs WATI — where each one fits
WATI is a WhatsApp Business Platform tool known for a web shared inbox, broadcasts and no-code chatbots, with per-seat pricing that grows as you add agents. Pocket CRM takes a different angle: it's a mobile team inbox that puts all of a business's WhatsApp CRMs in the team's pockets, with alerts for the right person, department assignment and two-tap handoffs. If your priority is a team answering WhatsApp chats on the move across one or several numbers, Pocket CRM is a focused, affordable alternative.
Side by side
Pocket CRM vs WATI
| Capability | Pocket CRM | WATI |
|---|---|---|
| Native mobile app to reply on the move | Yes (Android) | Web-first |
| Several WhatsApp CRMs/numbers in one inbox | Yes | Per number/plan |
| Push alerts only for your assigned chats | Yes | Shared inbox |
| Two-tap handoffs with a recorded history | Yes | Assignment, varies by plan |
| No-code chatbot builder | No | Yes |
| Broadcast / marketing campaigns | Via the CRM, not the app | Yes |
| Pricing model | Free app + managed CRM setup | Per-seat, tiered |
Competitor capabilities reflect publicly available information and vary by plan — check the vendor's current pricing and docs.
Why it fits
Why teams pick Pocket CRM
Built for phones, not just the browser
Pocket CRM is a native Android app, so field staff, studio crews and teachers answer customers from their phones — not only from a desk.
All your CRMs and numbers in one inbox
Connect as many WhatsApp CRMs as you run — one per brand, branch or number — and work them all from a single inbox, filtered by CRM.
Alerts only for your own chats
The person a chat is assigned to gets the push alert, not the whole team, so nothing is missed and no two people answer at once.
Real department handoffs, with a record
Hand a chat to another person in two taps; the app records who handed it over and when, in the conversation itself.
Free app, set up for you
The Pocket CRM app is free to download; SVB Tech Labs sets up the underlying WhatsApp CRM so your team is ready to go.
Fair to say
When WATI is the better fit
If your main need is bulk WhatsApp broadcasts, no-code chatbots or a full web-based WhatsApp Business Platform suite, WATI is purpose-built for that. Pocket CRM focuses on a team handling conversations from their phones across one or more CRMs, not on marketing automation.
FAQ
Frequently asked questions
Is Pocket CRM a direct replacement for WATI?
Not feature-for-feature. WATI is a full WhatsApp Business Platform suite with broadcasts and chatbots; Pocket CRM is a mobile team inbox for handling conversations with per-person alerts, assignment and handoffs. For teams whose main job is answering customers on the move, it's a focused alternative.
Can several agents use one WhatsApp number with Pocket CRM?
Yes. Every team member signs in with their own account and replies go out from the business's single WhatsApp number, each labelled with who sent it.
Does Pocket CRM do WhatsApp broadcasts?
Broadcasts and templates are handled in the underlying WhatsApp CRM, which SVB Tech Labs sets up. The Pocket CRM app focuses on conversations, alerts, assignment and handoffs.
How is Pocket CRM priced compared to WATI?
The Pocket CRM app is free to download; SVB Tech Labs sets up the WhatsApp CRM behind it. WATI charges per seat on tiered plans. Contact SVB Tech Labs for a quote for your team.
Pocket CRM
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